We want you to be happy with what you buy from us. If something is wrong, email support@poyful.com with your order number and a short description, and we will make it right as described below. If you bought through a marketplace such as Etsy or Amazon, you can also use that marketplace's return and refund process.
Digital products
Because digital files can't be returned, sales are final once the files have been downloaded. We will replace the files or give a full refund if, within 14 days of purchase:
- the files are damaged or will not open, and we can't fix them, or
- the product is materially different from its description.
Printed products
- If an item arrives damaged, defective or wrong, tell us within 30 days of delivery and include a photo. We will send a free replacement or give a full refund, and you don't need to send the item back.
- Items are printed to order, so we don't accept returns for a change of mind or a wrong size chosen at checkout, unless the law where you live requires it.
- If a package is lost in transit, contact us and we will reship it or refund it once the carrier confirms the loss.
Projects and services
- If you cancel before we start work, we refund any deposit in full.
- If you cancel during the project, we refund the deposit minus the value of the work completed up to that point, as set out in the project quote.
- Completed and delivered work is not refundable, but we will fix anything that does not match the agreed scope at no extra cost.
How refunds are paid
Approved refunds go back to the original payment method within 5–10 business days. Your bank or card issuer may take longer to show the credit.
Contact
Poyful LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA. Email: support@poyful.com